Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and dispatched within 1–2 business days of being placed.

Delivery Timeframes

• UK: 3–5 business days from dispatch
• EU & International: Delivery times vary by destination. Please allow up to 2 weeks for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.

Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Customs & Import Duties

For orders outside the UK, customs duties and import taxes may apply. These are the responsibility of the customer and are not included in our prices or shipping charges.

Lost or Delayed Orders

If your order hasn't arrived within the expected timeframe, please contact us and we'll investigate with our fulfilment partner.

Dispatch Address

Orders are fulfilled and dispatched from:

Redpanda Fulfilment Ltd Unit 2 Globe Park First Avenue Marlow Bucks SL7 1YA